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Privacy Policy

PART A – TERMS & CONDITIONS (TERMS OF USE)

1. Introduction

Welcome to Dewteq (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website dewteq.com (the “Website”) and any services, information, or features made available through it.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree, please do not access or use the Website.

2. About Dewteq

Dewteq Technologies Private Limited (“Dewteq”) is engaged in the business of supplying dehumidifiers and related products and services across various applications and industries in India, including supply, installation, servicing and annual maintenance of dehumidifiers.

The Website provides information about our products (including Hetro Dehumidifiers and other dehumidification solutions), allows users to make enquiries, and in some cases to place orders or request quotations.

3. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age; or
  • You are using the Website under the supervision of a parent or legal guardian who accepts these Terms on your behalf.

If you are using the Website on behalf of a business, you represent that you are authorised to bind that business to these Terms.

4. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. In particular, you agree that you will not:

  • Use the Website in any way that violates applicable law or regulation.
  • Attempt to gain unauthorised access to any part of the Website, server, or network.
  • Interfere with or disrupt the functioning of the Website (e.g., via malware, automated bots, or denial-of-service attacks).
  • Copy, modify, distribute, or create derivative works from any content on the Website except as expressly permitted.
  • Use any data mining, robots, or similar data-gathering tools without our prior written consent.

We reserve the right to suspend or terminate your access to the Website if we believe you have violated these Terms.

5. Product Information, Orders & Pricing

  • All descriptions, images, specifications and other details of products on the Website are for general information only and may be subject to change without notice.
  • Certain products may be available only in specific regions, subject to technical feasibility, legal requirements, and other constraints.
  • Placing an enquiry or order through the Website does not automatically guarantee acceptance of your order. We reserve the right to accept or reject any enquiry or order at our sole discretion, including for reasons such as product availability, pricing, technical issues, or compliance with the law.

Specific commercial terms (such as price, delivery schedules, warranty, installation, payment terms) may be set out in a separate quotation, purchase order, invoice, or contract. They will prevail over anything inconsistent on the Website.

6. User Accounts (If Applicable)

If the Website allows you to create an account (e.g., to place orders, track orders, or post reviews):

  • You are responsible for maintaining the confidentiality of your account details and password.
  • You agree to accept responsibility for all activities that occur under your account.
  • You must notify us promptly if you suspect any unauthorised use of your account.

We reserve the right to terminate accounts, remove or edit content, or cancel orders in our sole discretion.

7. User Content (Comments, Reviews, etc.)

If you post comments, reviews or other content on the Website:

  • You are solely responsible for the content you submit.
  • You agree not to post anything unlawful, defamatory, obscene, offensive, infringing, or otherwise objectionable.
  • By posting content, you grant Dewteq a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content in connection with the Website and our business, to the extent permitted by law.

We may, but are not obligated to, monitor and remove content that we consider inappropriate or in violation of these Terms.

8. Intellectual Property

All content on the Website, including but not limited to text, logos, graphics, product descriptions, images, design, layout, and software, is owned by or licensed to Dewteq and is protected by applicable copyright, trademark, and other intellectual property laws.

You may:

  • View and print limited copies of materials for your personal, non-commercial use only,

But you may not:

  • Reproduce, distribute, modify, publish, or create derivative works from any content on the Website without our prior written consent.

All trademarks, logos and brand names displayed on the Website are the property of their respective owners.

9. Third-Party Links and Embedded Content

The Website may contain links to third-party websites or embed content from other sites (such as videos, images, or widgets).

  • These third-party sites are not under our control, and we are not responsible for their content, privacy policies, or practices.
  • Accessing any third-party website or service is at your own risk.
  • Any link or embedded content is provided for your convenience and does not imply endorsement by Dewteq.

10. Disclaimer of Warranties

The Website and all content, information, and services provided through it are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied.

To the fullest extent permitted by law, Dewteq disclaims all warranties, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Any warranty that the Website will be uninterrupted, secure, error-free, or free from viruses or other harmful components.
  • Any warranty regarding the accuracy, completeness, or reliability of any content or information provided through the Website.

Any technical data, calculations, selection guidelines, or usage recommendations provided on the Website are for general guidance only and should be independently verified for suitability to your specific application.

11. Limitation of Liability

To the maximum extent permitted by law, Dewteq and its directors, officers, employees, and agents shall not be liable for any:

  • Indirect, incidental, consequential, special, exemplary, or punitive damages, or
  • Loss of profits, revenue, data, or business opportunities,

arising out of or in connection with your use of (or inability to use) the Website or any content on it, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claims arising from or related to the Website shall, to the extent permitted by law, be limited to the amount (if any) you have paid to us for products or services directly related to the claim.

12. Indemnity

You agree to indemnify, defend, and hold harmless Dewteq and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Website,
  • Your violation of these Terms, or
  • Your infringement of any rights of a third party.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

You agree that the courts located in Karnataka, India shall have exclusive jurisdiction over any disputes arising out of or related to these Terms or your use of the Website.

14. Changes to These Terms

We may update or modify these Terms at any time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.

If you do not agree to the changes, you must stop using the Website.

15. Contact Information

If you have any questions regarding these Terms, you may contact us at Email: contact@dewteq.com

PART B – PRIVACY POLICY

1. Introduction

Dewteq respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit dewteq.com (the “Website”) and what rights you have over your data.

By using the Website, you consent to the practices described in this Privacy Policy.

2. Definitions

  • Personal Data: Any information that identifies or can reasonably identify you (e.g. name, email address, phone number, IP address).
  • Sensitive Personal Data / Information (SPDI): Special categories of data, such as financial information, passwords, health data, biometric information, etc.
  • User / Visitor / You: Any person who visits or uses the Website.

Unless specifically requested and clearly informed, Dewteq does not intentionally collect SPDI through this Website.

3. Information We Collect

We may collect information in the following ways:

a) Information You Provide Voluntarily

You may provide Personal Data when you:

  • Use our contact forms (e.g. name, email address, phone number, message content).
  • Request a quotation, product information, or technical support.
  • Subscribe to newsletters or updates (if offered).
  • Create an account or place an order (if e-commerce features are enabled).
  • Post comments or reviews on the Website.

The specific information collected will depend on the form or feature you use.

b) Information Collected Automatically

When you visit the Website, our systems may automatically collect:

  • IP address, browser type and version, device type, operating system.
  • Pages visited, time spent on pages, referring/exit pages, and other usage statistics.
  • Information collected via cookies and similar technologies (see Section 5).

This information is generally used in aggregated or pseudonymized form to understand how users interact with the Website.

4. How We Use Your Information

We may use your Personal Data for the following purposes:

  • To respond to your enquiries, requests, and messages.
  • To provide, operate, and maintain the Website and its functionalities.
  • To process orders, quotations, or service requests, where applicable.
  • To improve our products, services, and user experience.
  • To send important notices or service-related communications.
  • To send marketing or promotional communications (only where permitted by law and/or with your consent, which you may withdraw at any time).
  • To prevent fraud, abuse, or misuse of the Website and ensure network and information security.
  • To comply with legal obligations and enforce our rights.

We aim to collect and process only the minimum amount of data necessary for these purposes.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies to:

  • Recognise and distinguish between different users.
  • Remember your preferences (such as language or region).
  • Analyse website traffic and usage patterns.
  • Improve performance and user experience.

You can control or delete cookies through your browser settings. However, disabling cookies may affect certain features or functionality of the Website.

6. Comments, Media & Embedded Content

  • When visitors leave comments on the Website (if enabled), we may collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection and security.
  • If you upload images or media to the Website (if enabled), you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors could download and extract this data.
  • Articles or pages on this Website may include embedded content (e.g., videos, images, widgets) from other websites. Embedded content behaves in the same way as if you visited the other website directly and may collect data about you in accordance with that third party’s privacy policy.

7. Legal Basis (Where Applicable)

Depending on your jurisdiction and the specific interaction, our legal basis for processing your Personal Data may include:

  • Your consent (e.g., for marketing communications).
  • The need to perform a contract or take steps at your request before entering into a contract (e.g., providing a quotation).
  • Our legitimate interests, such as improving the Website, ensuring security, and promoting our services.
  • Compliance with legal obligations.

8. Data Sharing & Third-Party Service Providers

We do not sell your Personal Data to third parties.

We may share your data with:

  • Service providers who assist us in operating the Website or providing services (e.g., web hosting, analytics, email service providers, payment processors).
  • Professional advisors, such as legal or tax advisors, where necessary.
  • Government authorities or regulators, if required by law, regulation, or legal process, or to protect our rights, property, or safety.

These third parties are generally bound by contractual obligations to keep your data confidential and use it only for the specific purposes for which it was shared.

9. International Transfers

If any of our service providers process or store your Personal Data outside India, we will take reasonable steps to ensure appropriate safeguards are in place to protect your Personal Data, in line with applicable legal requirements.

10. Data Security

We implement reasonable technical and organisational measures to safeguard your Personal Data against unauthorised access, alteration, disclosure, or destruction, such as:

  • Secure servers and hosting practices.
  • Access controls and role-based permissions.
  • Regular monitoring and maintenance of website software.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Data Retention

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • For the duration of our business relationship or for providing you with services.
  • For as long as required by applicable law, accounting, or reporting requirements.
  • For a reasonable period to resolve disputes and enforce our agreements.

After the applicable retention period, we will delete or anonymise your data securely.

12. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate or incomplete information.
  • Request deletion of your data, where feasible and not contrary to legal obligations.
  • Withdraw consent where processing is based on your consent (e.g., marketing communications).
  • Object to or request restriction of processing in certain circumstances.

13. Children’s Privacy

The Website is not intended for use by children under 18 without appropriate parental or guardian supervision. We do not knowingly collect Personal Data from children under 18.

14. Third-Party Websites

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Website after the posting of changes will constitute your acceptance of the updated Privacy Policy.

16. Contact & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, don’t hesitate to get in touch with us. Email: contact@dewteq.com